Also available in: 中文
We’re writing to let you know about a temporary change to SubEnvoy’s server-side translation service.
Following the recent translation model adjustment, a small number of Advanced mode requests have occasionally produced subtitles with misaligned timelines — the translation itself remains accurate, but the subtitle timestamps are off. The issue is caused by instability in the new model, and we are working on an urgent fix.
While the fix is in progress, all Advanced mode requests are temporarily handled in Standard mode:
- Stable results: Your requests are processed with the reliability of Standard mode, so no timeline issues will occur.
- Standard pricing: Advanced mode requests are now billed at Standard mode point costs for the duration of this rollback.
- No action needed: The app and your workflow stay unchanged — everything works as usual.
We’ll notify you here as soon as the Advanced mode model is fixed and fully restored.
We apologize for the inconvenience and appreciate your patience.
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